:root{--primary:#123f8c;--secondary:#16a085;--accent:#ffb703;--bg:#f3f6fb;--ink:#132033;--muted:#667085;--card:#fff;--border:#e5e9f2;--shadow:0 18px 45px rgba(16,36,70,.10)}*{box-sizing:border-box}body{font-family:Inter,system-ui,-apple-system,"Segoe UI",Arial,sans-serif;background:var(--bg);color:var(--ink);margin:0}.site-header{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.94);backdrop-filter:blur(10px);border-bottom:1px solid var(--border)}.header-inner{height:76px;display:flex;align-items:center;justify-content:space-between;gap:16px}.brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:var(--ink)}.brand img{width:48px;height:48px;object-fit:contain}.brand b{display:block;font-size:1.05rem;line-height:1}.brand small{color:var(--muted);font-weight:700}.toplinks{display:flex;gap:10px;align-items:center}.toplinks a{text-decoration:none;color:var(--primary);font-weight:800;background:#eef4ff;padding:10px 14px;border-radius:999px}.toplinks a:last-child{background:var(--primary);color:#fff}.hero-wrap{padding:36px 0 28px}.hero-card{background:radial-gradient(circle at 20% 10%,rgba(255,255,255,.2),transparent 30%),linear-gradient(135deg,var(--primary),#09284a 58%,var(--secondary));border-radius:34px;color:#fff;padding:42px;box-shadow:var(--shadow);position:relative;overflow:hidden}.hero-card:after{content:"";position:absolute;width:280px;height:280px;border-radius:50%;right:-80px;bottom:-100px;background:rgba(255,255,255,.10)}.eyebrow{display:inline-flex;gap:8px;align-items:center;background:rgba(255,255,255,.15);border:1px solid rgba(255,255,255,.18);border-radius:999px;padding:8px 14px;font-weight:800;margin-bottom:16px}.hero-card h1{font-size:clamp(2.1rem,5vw,4.2rem);line-height:.98;font-weight:950;letter-spacing:-.05em;margin:0 0 14px}.hero-card p{font-size:1.12rem;max-width:620px;color:rgba(255,255,255,.88)}.hero-actions .btn{border-radius:18px;padding:14px 20px;font-weight:900}.quick-actions{display:grid;grid-template-columns:repeat(2,1fr);gap:14px;height:100%}.action-card{background:#fff;color:var(--ink);border:1px solid var(--border);border-radius:24px;padding:20px;text-decoration:none;display:flex;gap:14px;align-items:flex-start;box-shadow:0 12px 30px rgba(16,36,70,.06);transition:.2s}.action-card:hover{transform:translateY(-2px);box-shadow:var(--shadow)}.action-card .ico{width:46px;height:46px;border-radius:16px;background:#eef4ff;display:flex;align-items:center;justify-content:center;font-size:1.3rem}.action-card b{display:block}.action-card small{display:block;color:var(--muted);line-height:1.25;margin-top:4px}.panel{background:#fff;border:1px solid var(--border);border-radius:30px;box-shadow:var(--shadow)}.form-shell{margin-top:26px;overflow:hidden}.form-section{padding:28px}.section-title{font-size:1.55rem;font-weight:950;letter-spacing:-.03em;margin:0 0 6px}.small-help{font-size:.93rem;color:var(--muted)}.choice-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-top:18px}.choice input{display:none}.choice span{height:100%;min-height:92px;border:2px solid var(--border);border-radius:22px;background:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;font-weight:900;padding:12px;gap:5px;cursor:pointer;transition:.18s}.choice input:checked+span{border-color:var(--primary);background:#eff5ff;color:var(--primary);box-shadow:0 10px 22px rgba(18,63,140,.12)}.choice .emoji{font-size:1.65rem}.form-control,.form-select{border-color:#d9e1ec;border-radius:16px}.form-control:focus,.form-select:focus{box-shadow:0 0 0 .25rem rgba(18,63,140,.12);border-color:var(--primary)}.gps-box{border:2px dashed #cbd5e1;background:#f8fbff;border-radius:24px;padding:20px}.gps-actions{display:flex;gap:12px;flex-wrap:wrap}.big-btn{border:0;border-radius:20px;padding:16px;background:linear-gradient(135deg,var(--primary),var(--secondary));font-weight:950}.anon-box{background:#fff8e6;border:1px solid #ffe1a3;border-radius:18px;padding:14px}.footer{padding:28px 0;color:#7b8794}.wa-float{position:fixed;right:22px;bottom:22px;z-index:100;width:62px;height:62px;border-radius:50%;background:#25D366;color:#fff;text-decoration:none;display:flex;align-items:center;justify-content:center;font-size:2rem;box-shadow:0 16px 35px rgba(37,211,102,.35);border:4px solid #fff}.admin-shell{padding:26px 0}.admin-nav{background:#fff;border:1px solid var(--border);box-shadow:var(--shadow);border-radius:24px;padding:12px;margin-bottom:20px;display:flex;gap:10px;align-items:center;justify-content:space-between;flex-wrap:wrap}.admin-nav .links{display:flex;gap:8px;flex-wrap:wrap}.admin-nav a{text-decoration:none;color:var(--primary);font-weight:900;background:#eef4ff;padding:10px 14px;border-radius:14px}.admin-nav a.danger{background:#fee2e2;color:#991b1b}.metric{border:0;border-radius:24px;padding:22px;color:#fff;background:linear-gradient(135deg,var(--primary),#09284a);box-shadow:var(--shadow);height:100%}.metric.m2{background:linear-gradient(135deg,#f59e0b,#b45309)}.metric.m3{background:linear-gradient(135deg,#06b6d4,#0f766e)}.metric.m4{background:linear-gradient(135deg,#22c55e,#15803d)}.metric small{opacity:.82;font-weight:900}.metric strong{display:block;font-size:2rem;line-height:1;font-weight:950}.table-card{background:#fff;border:1px solid var(--border);border-radius:24px;box-shadow:var(--shadow);overflow:hidden}.status-pill{display:inline-flex;border-radius:999px;padding:.35rem .75rem;font-size:.8rem;font-weight:950}.st-nuevo{background:#e0e7ff;color:#3730a3}.st-asignado{background:#fff4d6;color:#835900}.st-proceso{background:#cffafe;color:#155e75}.st-atendido{background:#dcfce7;color:#166534}.st-no-procede{background:#e5e7eb;color:#374151}.map-box{height:560px;border-radius:24px;overflow:hidden;background:#dbe3ef;border:1px solid var(--border);box-shadow:var(--shadow)}.photo-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.photo-grid img{width:100%;aspect-ratio:1/1;object-fit:cover;border-radius:14px}.dept-simple{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.dept-btn{background:#fff;border:1px solid var(--border);box-shadow:var(--shadow);border-radius:24px;padding:22px;text-align:center;text-decoration:none;color:var(--ink);font-weight:950}.dept-btn strong{display:block;font-size:2.2rem;color:var(--primary)}@media(max-width:991px){.quick-actions{grid-template-columns:1fr}.choice-grid{grid-template-columns:repeat(3,1fr)}.hero-card{padding:30px}.dept-simple{grid-template-columns:1fr}}@media(max-width:576px){.header-inner{height:auto;padding:12px 0}.brand img{width:42px;height:42px}.toplinks a{font-size:.8rem;padding:8px 10px}.hero-wrap{padding:18px 0}.hero-card{border-radius:24px;padding:24px}.choice-grid{grid-template-columns:repeat(2,1fr)}.form-section{padding:20px}.gps-actions .btn{width:100%}.wa-float{right:16px;bottom:16px;width:58px;height:58px}.photo-grid{grid-template-columns:repeat(2,1fr)}}